Refund policy

Last updated: 10 November 2026

Quick summary

  • Damaged, wrong or missing item? Tell us within 48 hours of delivery and we will send a free replacement.
  • If a replacement isn't possible, you get a full refund to your original payment method.
  • You can cancel before dispatch for a full refund.
  • As puja samagri is consumable, we don't accept change-of-mind returns.

1. Our promise

Every MangalHavan product is checked and packed with care before it leaves us. If something is not right when your order arrives, we will make it right, quickly and without hassle.

2. When we offer a replacement or refund

You are eligible for a free replacement (or a refund if a replacement is not possible) if you receive:

  • A damaged or broken product (e.g. crushed havan cups, leaking or broken container)
  • A wrong product, variant or pack size
  • Missing items in your order
  • A product past its expiry/best-before date

3. How to raise a request

  1. Email us at mangalhavan@gmail.com within 48 hours of delivery.
  2. Mention your order number (e.g. MH1001).
  3. Attach clear photos of the outer box, shipping label and the product, along with an unboxing video (from opening the sealed package). This helps us approve your request quickly.

We will reply within 24 working hours. Once approved, we arrange a free reverse pickup if needed and ship your replacement at no extra cost.

4. Items we cannot take back

Because puja samagri is consumable and used in sacred rituals, we cannot accept returns for:

  • Products that have been opened, lit, burned or used (unless damaged/wrong on arrival)
  • Change-of-mind returns, or fragrance/preference-based returns
  • Requests raised after 48 hours of delivery

5. Refunds

  • Approved refunds are made to the original payment method within 5–7 working days of approval. Your bank may take a few extra days to show the credit.
  • For Cash on Delivery orders, refunds are made by UPI or bank transfer to details you share with us.
  • If you prefer, you may choose store credit instead, valid for 12 months.

6. Order cancellation

  • You can cancel any order before it is dispatched by emailing us. Prepaid orders get a full refund.
  • Once dispatched, an order cannot be cancelled. If you refuse delivery of a prepaid order, the refund will be made after the parcel returns to us, less the forward and return shipping costs.
  • MangalHavan may cancel an order in case of stock unavailability, pricing errors or suspected fraud, with a full refund.

7. Need help?

Email: mangalhavan@gmail.com
MangalHavan (a brand of Varkha Commerce LLP), D-12/60, Shop No. 05, Ground Floor, Sector 7, Rohini, New Delhi 110085, India

Thank you for welcoming MangalHavan into your puja. ॥ शुभ मंगलम् ॥